Cookie Policy
Effective Date: 8 January 2025
Last Updated: 26 May 2026
This Cookie Policy explains how JD Web Services Ltd trading as The Voice Concierge (“we”, “us”, “our”) uses cookies and similar technologies on our website, platform and related services.
This policy should be read alongside our:
We use cookie consent tools, including SEOPress where applicable, to help manage cookie consent and preferences in accordance with UK GDPR, PECR and relevant ICO guidance.
1. What Cookies Are
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, remember preferences, improve user experience and provide information to website owners.
Cookies may be:
- Session cookies, which expire when you close your browser.
- Persistent cookies, which remain on your device for a set period or until deleted.
- First-party cookies, which are set by our website.
- Third-party cookies, which are set by external services used on our website or platform.
Similar technologies may include pixels, tags, scripts, local storage and other tracking or storage technologies.
2. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for our website, platform and services to function properly.
They support core features such as:
- Website security
- Page navigation
- Form submissions
- Account login
- Session management
- Cookie consent management
- Fraud prevention and abuse detection
- Service availability
- Basic platform functionality
Strictly necessary cookies do not require consent because they are needed to provide the website or service you have requested.
Functional Cookies
Functional cookies help remember choices you make and improve how the website or platform works.
These may support:
- Remembering preferences
- Saving cookie choices
- Improving form behaviour
- Supporting chat, booking or enquiry widgets
- Remembering platform settings
Where these cookies are not strictly necessary, they will only be used where permitted by law or where you have given consent.
Analytics Cookies
Analytics cookies help us understand how visitors use our website and services so we can improve performance, usability, content and user journeys.
We may use analytics tools such as:
- Google Analytics 4 (GA4)
- Platform analytics and performance tools
- Consent-aware analytics services
Analytics data may include:
- Pages visited
- Time spent on pages
- Device and browser information
- Referral sources
- Approximate location
- Event and interaction data
Analytics cookies are only set where you have provided consent.
Where Google Analytics 4 consent mode is used, analytics behaviour may be adjusted based on your cookie preferences.
Marketing and Tracking Cookies
Marketing and tracking cookies help measure campaign performance, understand audience behaviour and show or measure relevant advertising.
We may use tracking technologies associated with third-party platforms, including:
- Meta, including Facebook and Instagram
- TikTok
- YouTube
- Google advertising or conversion tools
- Other advertising or conversion tracking platforms we may use from time to time
These technologies may be used for:
- Measuring campaign effectiveness
- Conversion tracking
- Audience insights
- Retargeting or remarketing
- Understanding which marketing activity leads to enquiries, demos, trials or sign-ups
Marketing and tracking cookies are only used where you have provided consent.
3. The Voice Concierge, Chat and AI Assistant Cookies
Our website and platform may use cookies or similar technologies to support The Voice Concierge, Text Concierge, Booking and Lead Capture, Review Management, chat widgets, voice assistant features and related AI assistant functionality.
These technologies may help with:
- Loading chat or voice assistant widgets
- Maintaining a conversation session
- Remembering interaction state during a visit
- Routing enquiries or booking requests
- Preventing duplicate submissions
- Supporting service reliability and troubleshooting
- Connecting a conversation to a workflow or support process
Some of these cookies or technologies may be strictly necessary where they are required to provide a requested chat, voice, booking or enquiry service. Others may be functional, analytics or marketing-related depending on their purpose.
4. GoHighLevel and LeadConnector Cookies
Our website and services may use cookies and similar technologies provided by GoHighLevel, LeadConnector or related platform providers.
These may support features such as:
- Forms and lead attribution
- Chat and messaging functionality
- Booking and calendar workflows
- CRM and automation workflows
- Platform analytics and performance monitoring
- Account or session functionality
- Message delivery or conversation routing
These cookies may be classified as strictly necessary, functional, analytics or marketing cookies depending on their purpose.
Where GoHighLevel or LeadConnector cookies are used for analytics, tracking or marketing, they will operate according to your cookie consent preferences where required.
5. Store Sync Cookies and Related Technologies
Where Store Sync for WooCommerce or related ecommerce features are used, cookies or similar technologies may support:
- Store connection and account functionality
- Product search or cart interaction flows
- Checkout handoff
- Usage tracking for Store Sync actions
- Security, abuse prevention and troubleshooting
- Integration reliability
Store Sync may also interact with third-party ecommerce platforms such as WooCommerce. Those platforms may use their own cookies or similar technologies under their own policies.
We do not use Store Sync cookies to collect customer payment card data.
6. Third-Party Embedded Content
Our website may include embedded content or tools from third-party providers, such as videos, forms, calendars, maps, booking tools, chat widgets, analytics tools or social media content.
These third parties may set their own cookies or similar technologies when you interact with their content.
Examples may include:
- YouTube video embeds
- Social media embeds
- Calendar or booking tools
- Form providers
- Analytics and marketing tools
- Chat or messaging widgets
Where these technologies are not strictly necessary, they should only load in accordance with your cookie consent preferences where required.
Each third-party provider is responsible for its own cookies, privacy policy and data practices.
7. Cookie Duration
We use both session cookies and persistent cookies.
Typical durations include:
- Session cookies, which expire when you close your browser.
- Short-term cookies, which may last for a few minutes, hours or days.
- Persistent cookies, which may remain for up to 24 months depending on their purpose.
Some third-party cookies may have different expiry periods set by the relevant provider.
You can delete cookies at any time through your browser settings.
8. Managing Your Cookie Preferences
When you visit our website, you may be shown a cookie banner that allows you to accept, decline or manage non-essential cookies.
If you select Accept, we may use analytics and other non-essential cookies as described in this policy.
If you select Decline, we will not set analytics or marketing cookies that require consent. Strictly necessary cookies may still be used because they are needed for the website or service to work.
If you select Preferences, you can choose which available categories of cookies to allow, where supported by our cookie consent tool.
You can change your cookie choices later using the cookie preference controls on our website.
You can also delete or block cookies through your browser settings. Please note that blocking certain cookies may affect website or platform functionality, including forms, chat, booking tools, login sessions, consent preferences or other service features.
9. Legal Basis for Cookies
Under UK GDPR and PECR:
- Strictly necessary cookies are used because they are required to provide the website or service requested by the user.
- Functional cookies may be used where necessary for requested functionality, or with consent where required.
- Analytics cookies are generally used with consent.
- Marketing and tracking cookies are used only with consent.
Where personal data is processed through cookies or similar technologies, our lawful basis may include consent, contract, legitimate interests or legal obligation depending on the specific purpose.
More information is available in our Privacy Policy.
10. Scope of This Policy
This Cookie Policy applies to:
- Our public marketing website
- Landing pages and demo pages
- Forms, booking tools and chat widgets
- Logged-in platform users
- The Voice Concierge services where cookies or similar technologies are used
- Store Sync-related website or platform features where cookies or similar technologies are used
This policy does not control cookies set independently by third-party websites, platforms or services that are not operated by us.
11. Changes to This Cookie Policy
We may update this Cookie Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Where changes are material, we may provide additional notice where appropriate.
12. Contact Us
If you have any questions about our use of cookies or similar technologies, please contact us:
JD Web Services Ltd trading as The Voice Concierge
Registered in England and Wales
Company number: 11453166
Registered office: 104 High Street, Mold, Flintshire, CH7 1BH
Email: [email protected]