Accessibility Statement

Effective Date: 8 January 2025
Last Updated: 2 February 2026

JD Web Services Ltd trading as The Voice Concierge is committed to ensuring digital accessibility for all users. We aim to provide a website and platform that are accessible, usable, and inclusive, regardless of ability or technology.

This Accessibility Statement applies to both:

  • Our public marketing website
  • Our platform and user dashboard

Our Commitment

We strive to ensure that our website and platform are accessible in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Our goal is to make our digital services usable by as many people as possible, including those using assistive technologies such as screen readers, voice recognition software, or keyboard-only navigation.

Accessibility Measures

To support accessibility, we aim to:

  • Use clear, consistent layouts and navigation
  • Maintain sufficient colour contrast for text and interface elements
  • Structure content logically using headings and labels
  • Support keyboard navigation where reasonably possible
  • Design forms and interactive elements to be understandable and usable

Accessibility considerations are taken into account during ongoing development and updates to our website and platform.

Known Limitations

At this time, we are not aware of any specific accessibility issues affecting our website or platform.

If you encounter any accessibility barriers, we encourage you to let us know so we can address them.

Assistive Technology Compatibility

While we have not carried out formal accessibility testing with assistive technologies, we make reasonable efforts to ensure compatibility with common tools such as:

  • Screen readers
  • Keyboard navigation
  • Browser accessibility features

We continue to review and improve accessibility as part of our development process.

Feedback and Contact Information

If you experience any difficulty accessing content, features, or functionality on our website or platform, or if you have suggestions for improvement, please contact us:

Email: [email protected]

We aim to respond to accessibility-related enquiries within a reasonable timeframe and will make reasonable efforts to address any issues raised.

Enforcement and Legal Context

JD Web Services Ltd trading as The Voice Concierge is a private, business-to-business service provider. This Accessibility Statement is provided as part of our commitment to inclusive design and best practice and is not made under the UK Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

Updates to This Statement

We may update this Accessibility Statement from time to time to reflect improvements or changes to our accessibility approach. Any updates will be published on this page with a revised “Last Updated” date.